The following post is based on a Travelers United article by Charlie Leocha.
Three categories of lost luggage rules … before, during, and after travel.
Every traveler needs to be aware of the luggage rules that should be followed prior to traveling, during check-in and subsequent travel, then finally, upon discovery that their luggage has been damaged, delayed, or lost. Leoca suggests that, “Passengers who follow these rules have far fewer lost and delayed baggage problems and get top compensation from the airlines.
How can travelers reduce the chances of lost luggage? What should a passenger do if their luggage doesn’t arrive on the expected baggage claim carousel?
The basic lost luggage rules follow:
Plan for potential problems
Particularly for longer trips, travelers should use their carry on for essentials: a change of clothes (top to bottom), all prescription medications, and travel-size toiletries in a ziplock bag.
In most cases, airlines typically recover and deliver lost luggage within 24 hours.
Take photos
Travelers should take photos of the items they packed in their luggage to help provide evidence of loss if their luggage goes missing.
Verify that luggage will be transferred at connecting cities
This is typically a problem if the traveler is using airlines that partner with different alliances or are traveling on separately ticketed segments. For example, if your flight includes segments on both Delta and American, there is a good chance that you will need to claim your luggage at the end of the Delta segment and re-check it with American. Additionally, if you are continuing on with the same airline (same day, same city), but the segments are ticketed separately, you will likely need to claim your luggage and recheck it for the second segment. Ask the agent at check-in whether your luggage will be transferred or you will need to claim/re-check it.
Verify the destination
At check-in (whether curbside, self-service kiosk, or with an agent), visually verify that all your luggage is ticketed (or tagged) to the correct destination. Since the bag-tags will use a 3-letter code for the destination airport, make sure you know the correct letters for your intended airport. For example, the two airports in Dallas, Texas are Love Field (DAL) and Dallas Fort Worth International Airport (DFW). A traveler who is not aware of the 3-letter codes, can easily confuse DAL with DFW because DAL clearly means Dallas and he is going to DALLAS Fort Worth Airport.
Submit your luggage on time
Be aware of your airport’s guidelines for luggage submission. Frequently, travelers that use smaller airports think “My airport is small; an hour is plenty of time.” While that might be sufficient most of the time, it may not always be enough, and certainly doesn’t meet airline/airport guidelines. Also, keep in mind that TSA may randomly pick your bag off the belt, adding additional delays for your luggage.
Identify luggage inside and out
Few travelers put identification and destination information inside their luggage, but this small effort will be amply rewarded if your luggage tag gets torn off. Especially if you don’t know exactly what your luggage looks like — and many travelers do not (ask anyone who has stood in a lost-luggage line). So take a moment to note the luggage maker (TravelPro, Samsonite, Delsey, American Tourister, etc.). Also, take a good look at the color. Is it dark blue or is it black? Is that a stripe or a wavy line? Better yet, if you have a camera phone, take a picture of your bag before you hand it over.
Know the compensation limits
Compensation for lost/delayed/damaged baggage is $3,500 per passenger, not per bag. Be aware that you will not be compensated more than $3,500 even if the value of your contents is higher. Be thoughtful in how much you pack.
Fill out all forms at the airport
If your luggage doesn’t arrive at the designated carousel, know the next steps. Contact the airline personnel, who may be able to locate the item(s) through their tracking system. At that point, the airline representative should be able to estimate the time of arrival of your property. If you can wait, do so. If not, complete all the necessary forms so that the airline may deliver your property to the appropriate location.
Ask what the airline can do for you
Depending on the airport, the lost luggage representative may be able to do different, and typically unknown, things for you. For example, if the agent can see that your bag(s) will be delayed for an extended period (i.e., some hours or a day or more), they may be able to give you petty cash to get some necessities. If you are on your way to the ski lodge, you may be able to get coupons for rental clothes for the mountain so that your vacation isn’t delayed.
In the case of damage, the airline may be able to have it repaired during your stay … if you let them know of the damage.
Make a claim
If your luggage is actually lost, which is pretty rare, the airline’s liability in domestic cases is $2,800. In international cases, their liability is less. Be aware of any benefits that you may have through a travel insurance policy, your credit card, or your homeowner’s/renter’s insurance. It’s not a bad idea to make an itemized list (even photograph) of the contents of your luggage in case you need to make an insurance claim.
Again, though completely losing your luggage is rare, it does happen. More often, your luggage may be delayed. In either case, your plans will be disrupted, and the disruption may cause you financial harm. The better prepared you are and the more closely you follow the above suggestions, the more likely your damages will be reduced.