Airlines are continually updating their policies and practices to better serve their customers. Whether that is due to an interest in their customer’s well being or simply survival tactics, it is good news for the traveler.
Ed Bastian, Delta’s CEO says, “We’ve said before that we need to approach flexibility differently than this industry has in the past, and today’s announcement builds on that promise to ensure we’re offering industry-leading flexibility, space and care to our customers. We want our customers to book and travel with peace of mind, knowing that we’ll continue evaluating our policies to maintain the high standard of flexibility they expect.”
According to Delta’s news release, “The elimination of change fees is effective immediately and includes tickets purchased for travel within the domestic U.S., Puerto Rico and U.S. Virgin Islands in Delta’s First Class, domestic Delta One, Delta Premium Select, Delta Comfort+ and Main Cabin, with the exception of Basic Economy tickets.” The release goes on to say, “Additionally, Delta will extend its waiver on change fees for newly purchased flights, including international flights and Basic Economy fares, through the end of the year and will extend its expiration on travel credits through December 2022 for tickets booked before April 17, 2020.”
Again, this is good news for the consumer!
The complete news release can be viewed here.